Swiggy is a gamechanger in online food ordering and delivery. If you are looking to be a part of Swiggy, please continue reading this article until the very end. We’ll provide you with all the information needed to register your business with Swiggy and become a Swiggy partner.
Story of Swiggy – A Food Ordering Platform
Launched in the year 2014 by Sriharsha Majety, Nandan Reddy, and Rahul Jiamini in Bangalore, Swiggy rose to one of the leading online food delivery services with around 40,000 restaurants under its wings. Majety and Reddy first started a service called “Bundl” to ship goods within the country. Bust as things didn’t work out like the way they’ve planned, they shifted focus in the online food ordering business.
During that time, the online food ordering service was in bad shape, and none of the players, including Ola Café, TinyOwl, and FoodPanda, were making profits. With Swiggy, the prime focus was on developing an efficient logistics network. Launched just as an online food ordering and delivery services, Swiggy has launched a new service called “Swiggy Go” to help customers deliver anything, including laundry, documents, or anything else they need within the city.
What is a Swiggy Partner?
Even though online food ordering and delivery were present even before the launch of Swiggy, the sector was struggling. After the launch of Swiggy, the industry got a big boost, and restaurants started queuing up with the service. Hotels and restaurants looking to increase their sales and customer base can join as a Swiggy partner and start selling their food items through Swiggy.
Becoming a Swiggy partner is not a dedicated process, and the only thing you need to agree upon is to provide a percentage of commission for every order placed through Swiggy.
How Does Swiggy Partnership Work?
When it comes to the Swiggy partnership, a restaurant willing to join as a partner can contact Swiggy about registering their business with Swiggy. The customer support team will provide all the needed information about becoming a Swiggy partner. When you join as a Swiggy partner, your hotel/restaurant name will get listed in Swiggy, and people willing to order to place orders with your restaurant can start placing orders. Once the order gets placed, the restaurant will be notified about the order immediately, and the business needs to accept the order.
After the business accepts the order, Swiggy delivery personnel will visit your hotel, collect the order, and deliver it to the customer. Hence, hotels and restaurants never need to worry about spending money on advertisements, a website for online ordering or people to take care of online orders. Everything will be taken care by Swiggy.
Key Benefits of Becoming a Swiggy Partner
Becoming a Swiggy delivery partner comes with a lot of benefits, such as-
Increase Customer Base Easily
When you join Swiggy as a partner, hotels and restaurants don’t need to worry about spending their time and effort in advertising and marketing. All they need to focus on is providing quality food at affordable prices. Swiggy will take care of advertising as it has already spent huge money on advertising. Once you get on board with Swiggy, your business already starts reaping the advantages of its food ordering platform and excellent customer service.
Timely Delivery
Before the advent of online delivery services, hotels and restaurants had to employ a separate fleet of personnel for food deliveries. But now, with Swiggy, you don’t need to worry about delivery or need to maintain separate resources for delivery. Everything will be taken care of by Swiggy right from online order placement to pickup and delivery.
Swiggy Reviews
Another major talking point about Swiggy is the hotel review system. When customers place an order for some items from your menu, they have an option to leave some reviews about the food quality, taste, preparation, etc. When you have high and positive ratings, then the chance of customers placing an order with you relatively increases.
Superior Customer Service
One of the main objectives of Swiggy is to provide excellent customer service and keep them happy and satisfied all the time when it comes to online food ordering. Even if a customer faces any issue with delayed delivery, order misplacement, or quality of food, Swiggy customer support will take the needed action to refund your amount or replace the order quickly.
What are the Documents Required to Tie Up with Swiggy?
If you are pondering about how to become a Swiggy partner, you need to fulfil specific requirements as specified below:
FSSAI License
If you are willing to become a delivery partner with Swiggy, then you need to provide your FSSAI license information, including your FSSAI license number, registered name, and expiry date of the license, along with uploading a copy of the license. Applications without the Food Safety and Standards Authority of India (FSSAI) license will not be entertained.
KYC Details
Restaurants applying for a Swiggy delivery partnership need to provide the following details including:
- Restaurant name
- Owner name
- Restaurant POC Designation (point of contact)
- Owner contact number
- Owner email
- Restaurant location
- GSTIN present
- Restaurant GSTIN
- Business Entity Name
- Registration Date
- Business Type
- Registration State
- GST State
- City/Town
- Address
- Postal Code
- Landmark
- FSSAI License number
- FSSAI Registered name
- FSSAI Expiry date
- Address on FSSAI
- Aadhar Card/Passport/Driving license/Voter ID copy to be uploaded
- GSTIN certificate copy to be uploaded
- FSSAI Certificate copy to be uploaded
How to Apply for Swiggy Partnership?
To apply for a Swiggy Delivery Partner, you can always contact their Head office or their customer support team through phone or email, and they will guide you through every step in Swiggy partner registration.
Swiggy Partner Support and Customer Care Number
080- 6746 6771 (Partner support)
080-6817 9777 (Partner support)
080-6746 6666 (Customer Care)
Swiggy Head Office
No.4/1, 9th Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bhavani Nagar, Bangalore – 560029, Opposite Fire Station
Final Words
Every business will look forward to setting up their own online ordering platform, but the reality is that it will take a lot of time and effort. Yes, creating a platform like Swiggy takes a lot of development time and money, and why do you need to develop when you can associate yourself with an industry-leading platform.
Swiggy is one of the largest online food ordering platforms, and joining as a partner with Swiggy will only help to develop and grow your business.
I hope we have provided enough information to allow you to understand how Swiggy works and how to join as a Swiggy Delivery Partner. If you still have any queries, please feel free to let us know, and we’ll be happy to revert back.